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The
focus of my education has provided me with advanced
logical concepts of the OSI network topology and
security; including LAN hardware installation, configuration
and troubleshooting based on the TCP/IP protocols.
More importantly, my education has provided a solid
understanding of the administration and support
of MS 2003/2000/NT4 Server, IIS Server, RRAS Server,
Exchange Server and Active Directory environments.
I
am
a dedicated Network Desktop Specialist who is adept
in troubleshooting, configuration, installation
and patch upgrades relating to hardware, software,
and peripheral components.
Furthermore, I have performed
ground up assembly of desktops and workstations;
including configuration of MS Vista/XP/2000/NT4/9X,
MS 2003 Server, MS IIS, MS Exchange, MS E-Commerce,
Novell, AS400, Macintosh and UNIX operating systems.
I also possess expert knowledge of HTML, XML, XHTML,
ASP, JavaScript and CSS programming, and am able
to learn new applications very quickly. |
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Project
Management Team Leader Achievement
::[EMPLOYER CONFIDENTIAL]::
As the United States faces its worst economic crisis
since the Great Depression, many companies are looking
for places to cut back. The call center, though
rising in perceived value to senior management,
is often viewed as a “cost center,” and
an easy place to trim the fat.
In fiscal year 2OO8, our project team (consisting
of 5 team members)
was charged with the challenge to justify
the center’s contribution to the company’s
bottom line, and offer a solid plan for doing “more
with less.”
Our call center faced an even greater set of challenges.
The demographics were offshore, and our clients
were subject to time zone delays and a support team
that had
a limited English vocabulary and a variety of cultural
barriers. The conglomeration of these components
frustrated our clients, and often times delayed
their productivity.
As a Project Manager Team Leader, I accomplished
the following business objectives.
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Negotiated
corporate office space for a new call center
location within our own regional demographics. |
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Designed
and implemented the network topology requirements
to support the call center operations. This
included the negotiations and procurement
of applications, VoIP and hardware installation
protocols, and a customized and detailed flow-charting
to ensure the integrity and stability of this
transition. |
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Globally
trained our clients and our internal workforce
to manage the improved call center environment.
This thorough training emphasized the implementation
of business strategies, software applications
and hardware requirements. |
This
successful implementation improved our operational
efficiency, optimized the valuable talents of our
exceptional workforce and adjusted the focus of
our CRM customer service strategy. This successful
implementation exceeded the expectations of our
clients and improved their productivity.
This bold maneuver also resulted in a $150,000 increase
in annual revenue,
and secured our credibility with our existing funding
investors while attracting potential future partners. |
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Project
Management Team Leader Achievement
::[EMPLOYER
CONFIDENTIAL]:: As
early as the 1980's, outsourcing became an international
lexicon. The original ambition of a corporate America
business model, in relationship to outsourcing,
was contagiously declared in the interest of lowering
organizational costs (in the form of cheaper labor)
or making better use of time and energy costs, redirecting
or conserving energy directed at the competencies
of a particular business, or to make more efficient
use of land, labor, capital and information technology
resources.
While, this all sounded like an ideal plan to investors
and corporate strategists
the negative connotations of extremely inadequate
client support services, limited accountability
and poor productivity (just to mention a few) were
on the rise.
Micro-management was spiraling out of control, and
our risks of excessive audits were increasing.
In fiscal year 2OO7/2OO8, our project team comprised
of our CFO, internal financial analysts, investors
and our information technology specialists, were
charged with complying to our corporate structured
mission statement, and re-inventing the idea of
protecting the credibility of our business objectives.
As a Project Manager Team Leader, I accomplished
the following for our financial reporting mechanism.
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Automated
"real-time" financial reporting.
The advantage of immediate access to current
financial accounting data, processed with
intermediate level Microsoft Visual Basic
programming, and finally integrated with our
existing MS Great Plains, CSM, ERP, CRM and
MRP Oracle applications, yielded an increase
in accountability and productivity to our
global client base. |
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Cost
savings were recognized based on the elimination
of overseeing (redundant processing) that
the financial reporting numbers were credible. |
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Quality
improvement was substantiated by 21st century
reporting methods and the assurance that regulatory
compliance methods were being adhered. |
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Productivity
improved, as sales managers, accounting personnel
and client support services representatives
were able to access "real-time"
data. |
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Product
knowledge gained momentum as access to intellectual
property and confidential information was
protected, while being represented in a manner
that accurately reflected overall business
objectives. |
The successful implementation gave our organization
greater flexibility
to utilize the highly qualified staff that our organization
already retained, and allowed us to manage our costs.
This catalyst for change reduced our response time
to market conditions and reflected an overall profit
revenue in excess of $243,000 annually. As a result
of this action, risk management conditions were
realized and cash flow improved, by the structured
implementation of real-time financial analysis and
reporting. |
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Project
Management Team Leader Achievement
::[EMPLOYER CONFIDENTIAL]::
As newspapers across America shrink in readership,
page count and format, the price of the paper they
are printed on has been rising, piling yet another
worry onto the beleaguered industry.
On
the surface, the trend seems counterintuitive. What
would drive newsprint costs higher if there are
fewer pages flying off the printing press? The answer
lies in paper manufacturers' efforts to gauge the
rate of the newspaper industry's contraction.
As a Project Manager Team Leader, in conjunction
with cross-departmental participation
in this mission critical, multi-part assignment,
I accomplished the following business objectives.
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Client
training for project expectations. As, we
were a deadline sensitive environment, in
the midst of technology upgrade requirements,
it was absolutely essential, that we successfully
train our clients on the development and delivery
of the data and artwork for their advertising
requirements.
This technical training was imperative, as
our graphic artist groups were facing staggering
obstacles to procure advertisement.
Training "non-technical" clients
was a virtue of patience, but well worth the
effort, and a multi-platform success! |
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Training
for graphic artist professionals became mandatory,
as our pre-press and print technology was
evolving to meet the challenges of our rising
costs of newsprint production. |
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Our
website design standards were far below average,
and a project team was formulated, and within
160 days, we had re-developed, implemented
..and began marketing online advertising modules
to our respective clients and sponsors. |
This
shift in technology increased our bottom line by
$18 million dollars, while avoiding workforce reduction.
As our newsprint readership declined, and our demographic
subjects evolved into an "online" environment,
our project management team successfully retained
95% of our current advertisers. It was forecasted
that this
state-of-the-art, strategic renovation would support
the company business objectives
far beyond fiscal year 2009. |
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Pay
it Forward
Community Service Volunteer Organizations
GLIDE MEMORIAL [Program]
CIS ENGINEERING ACADEMIC STUDENT MENTOR [Campus]
[Campus]
[Campus]
RIGHT TO READ OUTREACH [Program] |
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