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WEB
OPERATIONS SPECIALIST / TECHNICAL
SUPPORT / WEBCASTING:
Electronic, siumulatineous distribution of news
and regulatory disclosure for major U.S. Fortune
1000 and NASDAQ public and investor communities.
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Deployment,
operation, maintenance, instrumentation, tuning,
and repair of web-based applications |
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Platform
stability assurance throughout an application's
lifetime on independant networks |
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Monitoring,
error isolation, escalation, and repair of problems |
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Client
facing technical support and training related to
platform process architecture |
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Performance
management, availability reporting, and other administration |
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Planning,
development, design, maintenance and modification
of site design templates |
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Develop,
maintain and enforce style guides and user interface
standards |
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Live
webcast event monitoring, post-event audio/video
element archives proprietary to client expectations
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Technical
writing and global policy support as assigned |
Extensive
Focus: Highly detailed, proficiency with XHTML,
CSS, PHP, and JavaScript, PhotoShop, Fireworks,
UNIX (Solaris), Vignette (Epicentric) portal software,
Drupal CMS, JPS and XML,
in a fast-paced, deadline sensitive environment.
PROJECT MANAGER
TEAM LEADER ACHIEVEMENT
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VIRTUAL
EVENT TECHNICAL PRODUCT SUPPORT SPECIALIST
WEBCASTING and RICH MEDIA MARKETING SOLUTIONS:
Engaging communication through proven and reliable
virtual event SaaS solutions. The global leader
in webcasting and virtual events, providing a
full range of innovative solutions for applications
such as demand generation, conferences and events,
product launches, professional development, internal
communications and executive announcements to
more than 700 organizations in publishing, technology,
life sciences, government and financial services.
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Advanced
experience with audio and video production and technical
platform knowledge |
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Solid
performance driven experience with streaming media
technologies |
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Client
facing capacity and co-ordination for project related
event elements and custom platform features |
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Technical
support and training related to event platform including
process flows and platform tools |
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Live
webcast event monitoring |
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Build
and edit audio/video and event element content within
presentations for pre-live and live events |
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Identify,
troubleshoot and mitigate technical platform issues
with production audio engineers |
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Prepare
on-demand post-event archive elements proprietary
to client expectations |
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Project
management, technical writing and global policy
support as assigned |
Extensive
Focus: Highly detailed, advanced responsibility
for the setup, execution and coordination of virtual
event elements, in a fast-paced, deadline sensitive
environment.
PROJECT MANAGER
TEAM LEADER ACHIEVEMENT
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TECHNICAL
SOFTWARE SUPPORT ENGINEER
TRANSPORTATION PLANNING SOFTWARE LICENSE SUPPORT:
Market leader for GIS transportation modeling.
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Third
tier ESRI standard WMS, GIS and GPS industry technical
support |
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Development
and management for FAQ client cases for product
knowledge database |
Extensive
Focus: Advanced client advocacy support and license
architecture configuration management for software
developed using ESRI and ArcGIS technology in
network environments, with securely innovative
Deskey DK2 hardware key encryption for complex
Local Government, Public Transportation, State
Government, Interoperability Data Integration
and Urban/Regional Planning for professional software
modelers.
PROJECT MANAGER
TEAM LEADER ACHIEVEMENT
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INFORMATION
TECHNOLOGY INFRASTRUCTURE ENGINEER
IT NETWORK DESKTOP SPECIALTY ADMINISTRATION: Enterprise
Network Infrastructure Management Procurement
for Category Spend Manager platforms that integrate
natively with core Oracle and PeopleSoft ERP,
CRM and MRP applications.
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Provide
advanced 24/7 broad scope technical support and
training to global clients |
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Cisco
System, WAN/LAN, wireless 802.11b and VPN network
topology management (2K/XP/2K3/Vista) |
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Facilitation,
installation, configuration, troubleshooting and
diagnostic repairs for network assets |
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Procurement
of capital assets and management of asset tracking
compliance |
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Audit,
procure and enforce security and disaster recovery
policies (Tripwire) |
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Manage
security compliance regulations of data back-up
schemas and disaster recovery processes |
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Manage,
audit, procure and support VPN, VoIP, Blackberry,
iPhone, Video Conferencing and PDA peripherals |
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Intranet
Development and MS SharePoint storage management
(Adventnet, Salesforce, Alcea,
TrackIt) |
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Project
management, financial statistical audit analysis
as assigned (VB, Great Plains,
Oracle MRP) |
Extensive
Focus: Sarbanes Oxley, HIPAA and PCI security
compliance regulation integrations and desktop
specialty network support to manage a scalable
and dynamically robust corporate network infrastructure.
PROJECT MANAGER
TEAM LEADER ACHIEVEMENT
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CUSTOMIZED
CONSUMER SATISFACTION STUDIES ANALYST
DATABASE MANAGEMENT SUPPORT: The physical manipulation
and control of accurate reporting data, provided
hospitality industry companies with better customer
and employee satisfaction measurement programs
and management tools. This customized research
changed the way that businesses manage customer
and employee relationships, combining breakthrough
concepts and marketing research with leading-edge
technology in order to leverage the economic benefits
of employee commitment and customer loyalty.
Extensive
Focus: Ambitions to assist clients in making intelligent,
lasting and substantial improvements in their
performance, while sustaining and improving their
financial position in the marketplace.
PROJECT MANAGER
TEAM LEADER ACHIEVEMENT
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AUTOMOTIVE
CLASSIFIED PUBLISHING
WEBSITE IMPLEMENTATION and DEVELOPMENT, IIS SUPPORT,
SALES SUPPORT and GRAPHIC ARTIST: Collaborative
E-Commerce Framework and data analysis to empower
our organization to discern customer trends and
market opportunities. Graphic image layout and
design for advertising automotive and real estate
classified newsprint. Processing typography and
digital imaging for in-column classified display
advertisements, using QuarkXPress, Adobe InDesign,
Adobe AdManager and Adobe ADSpeed for layout design.
Graphic .html advertising conversion for global
automotive, career, healthcare, and real estate
classifieds website display. Extensive, expert
knowledge of VMWare applications to facilitate
homogeneous network topology publishing standards.
Extensive Focus: Global client training for Macintosh,
PC, UNIX, IIS Server, Commerce Server and MS 2003
Server operating system platforms, as well as
required publishing software applications to improve
deadline sensitive requirements.
PROJECT MANAGER
TEAM LEADER ACHIEVEMENT
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